Bio

Charvi is an accomplished User Experience specialist with 10+ years of experience in the field. After a short stint in advertising industry, she transitioned to interaction and user experience design. She has designed and helped the clients to devise a user centred digital offering, be it interactive e-learning trainings, websites, web or mobile applications or intangible customer experiences. She is very passionate about ‘solutionizing’ holistic User Experience problems likes to work closely with business, technology and users.

Through the years of work experience, she has gained expertise in

  • Understanding users’ pain points through research
  • Identifying the gaps and opportunities via journey thinking
  • Solving problems with experience design
  • Qualitative testing for business goals

Qualifications

2002 – Bachelor of Fine Arts (Applied Art)


Certifications

2019 –  Nielsen Norman Group Certifications 

  • Analytics & UX
  • Lean UX & Agile
  • Measuring UX & ROI

2007 – HumanFactors International Certification

Certified Usability Analyst (CUA)

Strengthens

Top 5 Clifton Strengths

  1. Responsibility
  2. Empathy
  3. Relator
  4. Strategic
  5. Analytical

Professional Timeline

  • Jan 2018 – Nov 2018 – UX Lead, DBS Bank, Hong Kong (via Kelly Services)
  • Jan 2017 – Dec 2017 – UX Consultant, Sun Life Financial, Hong Kong
  • May 2015 – Jun 2016 – UX Lead, Jaarvis Labs, Hong Kong
  • May 2014 – Apr 2015 – UX consultant, HeathWallace, Hong Kong

  • Jun 2012 –Feb 2013 – Freelance Designer, Self-employed, Pune
  • Oct 2011 – May 2012 – User Experience Architect, Infosys Limited, Pune
  • Jan 2010 – Oct 2011 – Senior User Interface Lead, Infosys Limited, Pune
  • Apr 2008 – Jan 2010 – Sr. Human Factors Specialist, Human Factors International, Mumbai
  • Mar 2007 – Mar 2008 – Human Factors Specialist, Human Factors International, Mumbai
  • Apr 2004 – Feb 2007 – Visualizer, Tata Interactive systems, Mumbai
  • 2002 – 2004 – Visualizer, Paramount Vision, The THINKWHYNOT Company, Ambience D’Arcy (Publicis) Mumbai